At VERTEXCOM, we take pride in delivering high-quality business, tax, and e-commerce services with professionalism and transparency. Please read our Refund Policy carefully before making payment.

  1. No Refund Policy

All payments made to VERTEXCOM are final and non-refundable.

This applies to all services including, but not limited to:

  • LLC Formation
  • Website Development
  • Sales & Income Tax Filing
  • ITIN Application
  • UK Company & VAT Registration
  • E-commerce Account Creation (Amazon, Walmart, Shopify, Etsy)
  • Digital Tools Setup and Integrations

Once payment is received and the service process is initiated, no request for a refund will be entertained under any circumstances.

  1. Service Delays

While we strive to meet the promised timelines, certain delays may occur due to:

  • Government processing times
  • Third-party platform verification
  • Incomplete or incorrect information provided by the client

Such delays do not qualify for a refund.

  1. Responsibility of the Client

It is the client’s responsibility to:

  • Ensure all required documents and details are submitted accurately and on time
  • Cooperate throughout the service process
  • Understand the nature of the service before making payment.
  1. Exceptions

A refund may only be considered if:

  • VERTEXCOM explicitly fails to initiate or deliver the service as described and
  • The fault is solely on our part, with no delay or error caused by the client

Any such exceptions are at the sole discretion of management.